When I was thirteen years old, my father, a physician, told me a story about one of his patients. He said that he was treating a young woman in her early twenties who had recently arrived from Somalia. Like tens of thousands of Somalis in the early 1990s, she had fled her country after a devastating civil war made its way into the nation’s capital of Mogadishu. The young woman had lost one of her arms during a mortar attack, and in addition to malnutrition, she was anemic, and suffering from both malaria and an acute respiratory illness.
The story of this young woman and her plight hit me hard. I read all that I could about Somalia; its rich cultural history and its years of turmoil and oppression. I was moved to action. With the help of my parents, friends and teachers, we organized a fundraiser at my school for a nonprofit organization that helps Somali refugees find housing and coordinates care for those recently arrived. In all, we were able to raise almost $6,000 for the charity. A small sum by most standards, but it would be enough to help improve the life of a young woman like my father’s patient.
This leads me to the point of this newsletter – one that I’m constantly reminded of when I listen to the radio, read the paper or watch the T.V. – we are moved to act or intervene not by any statistics that we might hear but by the human stories that we are told.
Nick Kristof, a columnist at the New York Times, has frequently written about a concept in social psychology called “psychic numbing,” a phenomenon by which, as Kristof puts it, “one death is a tragedy and a million deaths a statistic.” To be clear, data and statistics are important and are instrumental as nonprofits gauge their own progress, develop goals and report their impact and effectiveness to funders. However, to really move people and compel them to act, serve on a board, work as a volunteer or open their checkbook to provide a gift, we must remember the importance of stories.
Of course, not all stories are equal. Here are a few tips for a good story:
- Keep the stories positive. People want to be cheered up by stories of success and transformation.
- Storytelling needs to focus on an individual, not a group. In fact, experiments have shown that empathy begins to fade when the number of victims reaches just two.
- Make “the ask” tangible. The success of microlending organizations like Kiva.org in recent year is in part attributable to the satisfaction lenders get in seeing their donations in action.
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